FAQ

Here is the list of the most frequently asked questions:

Eastern Townships Docks warrants that ETD boat lifts and docks are free from defects in material and workmanship. The warranty period for boat lifts and docks ( excluding brake winch and power unit ) is five ( 5 ) years from the date of purchase. The brake winch and power unit warranty period are two ( 2 ) years from the date of purchase. The canopy covers have a warranty period of five ( 5 ) years.

During the warranty period, ETD will, at its discretion, repair or replace the defective product free of charge. However, if ETD determines that the warranty conditions have not been applied, the purchaser will be billed for the repair and shipping,

The warranty is subject to the following exceptions ;

– This warranty covers normal consumer use and does not cover abnormal operating conditions, abuse, accidents, excess weight, improper storage, maladjustment, neglect, poor assembling, or poor installation.

– Damages caused by a repair or an attempt to repair by other than a service center authorized by ETD will void the warranty.

– Modifications or alterations of the products.

– An act of god.

– This warranty does not cover rust

– Damage done by water, salt water, or ice.

– Alteration, defacing, or removal of the serial number will void the warranty.

– This warranty does not cover removal and reinstallation costs.

We use cedar wood as decking for our docks. Our cedar is a natural wood that has not received any chemical treatments. We recommend letting the wood age naturally, which means the wood will become grey over time, caused by exposure to the sun.

You can install your boat lift with standard legs into 4′ of water. With the extension of 6′ legs, you can install the lift in 6′ of water. Installing a boat lift in more than 6′ of water is not recommended as this could unbalance the weight.

When choosing a boat lift for your boat, you must consider 2 things.

You must get the total weight of your boat, including the motor, full gas tank, and accessories. The capacity of the boat lift must exceed the total weight of your boat.

You must also get the width of your boat. Since our boat lifts don’t all have the same width, it is essential to ensure the boat can fit into the lift. We recommend 6” on either side of the boat to make getting in & out of the boat lift easier.

When choosing between a dock on posts or floating docks, you must know the depth of the water where you plan on installing the dock.

If you have less than 6′ of water depth, we recommend going with a dock on posts.

If you have more than 6′ of water depth, or if your water levels change fast and without warning, we recommend a floating dock.

To install your canopy cover, all that is needed is to tighten the corner straps first, then the ones on the side.

Then, it is necessary to always tighten the straps 2 days after installation.

It is important to keep an eye on the installation of the cover throughout all summer.